Whether you have a question about Lucid’s products, your account, or anything else, there are a variety of ways to get support. Most questions can be answered in the Lucid Help Center—browse articles or search keywords here.

Need more personalized help? The Lucid Community is an excellent place to ask questions, troubleshoot problems, and request new features. If your request includes sensitive information or requires back-end help from our support agents, submit a ticket.

Find answers fast

We want to help you quickly find solutions so you can get back to work. To identify the best support option for your needs, follow this flowchart.

flowchart-showing-which-support-method-to-use-for-various-lucid-requests.png

Search the Lucid Help Center

The Lucid Help Center is the quickest way to answer most questions about how to use Lucid products, manage your account, get information about billing, and more. Browse articles or search using keywords here.

Search the Lucid Community

The Lucid Community is an excellent place to connect with others on Lucid’s features, research use cases, and get support on more specific issues you may be having. Browse posts or search using keywords here.

Contact support

If you are unable to find the answer to your question in the Lucid Help Center and the Lucid Community, reach out to Lucid Support using one of the options below.

Post in the community

Unless your question contains personal identifiable information, post it in the Lucid Community. In most cases, going through the Community is the best way to get help from Lucid Support—as well as from other Lucid users.

Post in the Community if:

You have a question about how to use a feature.
You need help troubleshooting an issue.
You are experiencing a bug in one of Lucid’s products.
You need help using Lucid to fit a specific need or use case.
You want to request a new feature.

Submit a ticket

Posting in the Lucid Community is the quickest and easiest option for most requests. Lucid managers and experts are always ready to help. However, there are a few specific cases where submitting a support ticket is necessary.

Product Support
Submit a ticket to our Product Support team if:

Your request contains personal information.
You need to attach a file to your request.
Your request requires support on the back-end, such as:
- Your Lucid account owner left without assigning a new account owner.
- You forgot your password and have not received a reset email from Lucid.
- You want SCIM or SAML enabled on your account.

Billing Support
Submit a ticket to our Billing Support team if:

You have a question about your subscription that contains personal information.
You want taxation information specific to your account.
Your request requires support on the back-end, such as:
- You want to downgrade or cancel your account’s subscription.
- You need an adjustment to your invoice.
- You are asking for a refund.
- You want to change the currency type used on your account.

Learn more: For best practices on submitting a support ticket, check out this community post.

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