Review these resources for answers to common questions on using and managing your Lucid account. Need to talk to a Support agent? Contact us.

Billing and payment information

Check out the following resources to learn more about charges on your account, how to change your subscription, where to find your invoice, and how to update your billing information.

General account details and management

Review the following resources for more information on account settings, requesting an education upgrade, and managing your Team or Enterprise account.

For more information about Lucid subscription types, refer to Lucidchart Plans, Lucidspark Plans, and Lucidscale Plans.

Product

See the following resources for help with document performance, locating your work, and saving your documents.

Basic Troubleshooting
Lost Work
Docs Not Saving: Troubleshooting Steps

Resources

To explore product features or step-by-step instructions on using Lucid products, search the Help Center. For specific use cases and to interact with other Lucid users, post in the Lucid Community.

Contact Us

Still need support after reviewing these resources? Contact our support team directly using one of the forms below: