Lucid Help Center › Submit a request

Submit a request

The Lucid Community is the fastest way to get help from our support team and other Lucid users. We recommend searching the community first to see if your question has already been answered; if not, post here for a quick resolution.

Please note the following exceptions:

  • Free users: Ticket-based support for troubleshooting is not available for free accounts. Please proceed to the Lucid Community for assistance.
  • FedRAMP users: To ensure security compliance, please submit a ticket instead of posting in the community.

For a full breakdown of the support and enablement options available for your specific account, please refer to our Lucid Plans article.

Ticket Support

To look up your subscription type, access the Plans & Billing page found within your Account Settings. If you are attempting to join an existing subscription, please select the subscription type that corresponds with that account.

Choose a category from the menu that best describes your question. To get help with the product, select Feature and Integration Questions, then specify the feature you are using in the dropdown that appears.

Scroll to see all available options. If you're using multiple features, choose the one that best represents your question. For example, if you want to export an org chart but the export fails, select Exporting or Printing.

Provide us with a concise description of your issue.

Provide us with a specific description of your issue or question. If possible, provide numbered steps to reproduce the issue and attach screenshots below to provide additional context. Do not provide sensitive information.

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