In this article, you’ll find instructions for updating your payment method.

Access the Plans & Billing page

To access your Plans & Billing page, follow these steps:

Log into your Lucid account.
Click your profile icon or initials in the top-right corner.
Select Account Settings from the dropdown menu.
Click Plans & Billing from the navigation menu on the left.

Update payment information

We only accept automatic payments from most major credit cards, PayPal, SEPA, or Gocardless for individual and small team accounts. If you are on a large Team or Enterprise account and are interested in paying using a method other than those previously mentioned, such as bank transfer or PO, contact your Lucid Sales Representative or reach out to ar@lucid.co.

If you are looking to remove your billing information from your Lucid account entirely, contact Lucid Billing Support.

Update credit card information

To update your credit card information, follow these steps:

Follow the steps in the section above to access the Plans & Billing page.
Next to “Payment method”, select the three-dot icon.
Click Edit payment method.
Enter your new billing information.
- From here, you can update your name, address, and payment method. For details on taxation, which is based on your billing address, refer to our Taxation article.
Click Save changes.

Add tax exemption number (VAT/ABN/GST)

If you are a business with a registered VAT, ABN, or GST number, you may add that valid number to your account to exclude the tax from your purchase (reverse charge may apply). For more information, refer to our Taxation article.
abn-text-field-example-for-australian-address-on-lucid-account.jpg

Note: You will only see the text box to add an ABN, GST, or VAT number if this is supported in the country associated with your address.

Update PayPal, SEPA, or GoCardless information

You may be looking to do one of the following:

Transition from paying with credit card to paying via PayPal, SEPA, or GoCardless.
Update your PayPal, SEPA, or GoCardless information.

To complete either of these actions, contact Billing Support.

Modify future invoices

You can update your account to modify future invoices anytime. For example, you can add your company name by following the steps found in our Access paid invoices article.

Contact Lucid Billing Support

Still need help updating your billing information? Contact Billing Support.

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