To enable organizations to use Lucidchart or and Lucidspark as a hub for storing and sharing information, Lucid offers an exclusive option for users on an Enterprise account: the option to be a limited-access user.

Free	Individual	Team	Enterprise	FedRAMP

See the Upgrade your Lucid account article for instructions to upgrade.

Limited-access users

Limited-access users are not factored into your license count. They can view documents made by other users on their account, but cannot create or edit them. Conversely, users with licenses are factored into your license count and have full document creation and editing capabilities.

Limited-access user capabilities

Limited-access users can:

Request a license
Own documents they owned prior to joining the Enterprise account
Access their documents page and manage documents (delete/restore and move into/out of folders)*
Import documents from other products into Lucid (including from Gliffy, Visio, etc. into Lucidchart and from Miro, Mural, and Jamboard into Lucidspark)
- Comment-only access will be available once the documents are imported
Download documents
View, comment on, and share documents via email and access links*
Receive Guest Collaborator access on up to five Lucidspark boards per year
Participate in Visual Activities

*Relevant document permissions required.

Limited-access user limitations

Limited-access users cannot:

Create new documents and folders from scratch
- This includes duplicating documents
Edit Lucidchart documents (includes renaming)
Publish documents via URL or embed code

Set up limited-access users

Set up Licensing settings to support limited-access users

To accommodate limited-access users on your account, follow these steps:

Select Admin.
Click License settings in the left-hand menu.
Under "Customized eligibility criteria", select Admin-controlled access.
Click Save changes.

After you save your changes, add a limited-access user to your account by following the steps to Manually Add a Single User in the Lucid admin panel: User management article.

Limited-access users can request a license by clicking the limited-access button on a document and selecting Request Edit Access. Depending on your account’s licensing settings, they will either automatically receive a license or their request will be added as a pending request in the Users page of the admin panel.

Learn more: For more information about license settings, check out our Lucid admin panel: License settings article.

Delicense a user

To convert an existing user on your Enterprise account into a limited-access user, you need to delicense them. During this process, their documents will be transferred to another licensed user on the account. For more details and instructions, refer to the Delicense a user section of our User Management article.

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