AI is revolutionizing how we work and collaborate. Read this article to learn more about Lucid’s approach to AI including how we handle your privacy, security, and data. You can also learn more about the various AI functionality available now in Lucid.
Lucid’s AI capabilities are currently available to all users but may be subject to a paid subscription model in the future. Lucid AI capabilities are currently available in English only.
Lucid’s approach to AI
At Lucid, we care about our customers' confidence in the features we develop. At the core of our development process is a deep understanding of every workflow each feature supports and a relentless commitment to protecting your privacy and data. That’s why we’re developing AI features in Lucid that keep your data secure while providing the best experience and bringing the most value.
We care about security at every step of the process—starting at where data comes from, where it’s stored, and how it’s used to train models. Here are the facts:
- By default, AI capabilities are turned on for all Lucid accounts with access.
- Lucid does not use customer data to train models in a way that breaches the confidentiality of our customers' data.
- We do not use your prompt inputs to generate content for other customers based on your data.
- We do not permit our third-party AI service providers to use customer data to improve or train artificial intelligence models.
- We do store documents for your use and any content on those documents are stored for your use as well.
As we expand our AI capabilities, we will continue to do so in a way that does not breach the confidentiality of our customers' data.
Privacy, security, and your data
Lucid is dedicated to upholding its commitments to you regarding the privacy, security, and safety of your data, including with any AI features. Your use of these features is subject to either Lucid's Terms of Service or your MSA with Lucid (as applicable), Lucid's Privacy Policy, and Lucid's Supplemental AI Terms.
Lucid currently employs AI models powered by Microsoft Azure OpenAI Service and AWS Bedrock. Please visit our Sub-Processor List to learn more about their approach to data, privacy and security and to stay up-to-date with other best-in-class vendors we may use in the future. To read more about AI security in the Lucid platform, check out our whitepaper in the Lucid Trust Center.
Admin on Team and Enterprise accounts can disable AI for their accounts.
Note: AI in Lucid is constantly improving. As a result, information produced may be inaccurate, biased, misleading, inappropriate, offensive, or outdated. Always confirm results generated with AI.
AI features in Lucid
There are a few ways to utilize the power of AI in Lucid. You can:
- Populate ideas with AI.
- Generate a diagram in Lucidchart after providing a prompt.
- Enable Lucid in ChatGPT to transform your ideas into an editable diagram.
- Build comprehensive and cohesive mind maps from simple prompts.
- Install integrations to streamline your work.
See the tables below to learn more about what you can do with AI in Lucid. To find resources with step-by-step instructions, click the links for each feature in the first column.
Lucid Suite
| Feature | Description | Plan availability |
| Lucid AI | Use Lucid AI to complete work in Lucid faster. Generate diagrams and boards, apply conditional formatting rules, export documents, summarize content, and more. | All plans, not available on FedRAMP |
| Lucid MCP server | Search, retrieve, edit, create, and summarize your Lucid documents, directly from your preferred AI tool. | All plans, not available on FedRAMP |
| Lucid read-only MCP server | Enable AI tools like ChatGPT, Claude, and Microsoft Copilot to securely view and find your Lucid documents with read-only permissions. | All plans, not available on FedRAMP |
| Lucid repositories MCP server | Search and retrieve information from approved processes directly from your preferred AI tool. | Enterprise accounts with the Process Accelerator add-on only, not available on FedRAMP |
| Cloud Agent | Use Lucid AI to generate targeted cloud infrastructure diagrams directly inside Lucidchart. | Enterprise accounts with the Cloud Accelerator add-on only, not available on FedRAMP |
| Process Agent | Accelerate the creation of process diagrams by generating an initial draft from a text prompt and refining details through an interactive chat experience. | All plans, not available on FedRAMP |
| Process Capture | Automatically generate diagrams by recording your screen as you walk through a workflow. | Enterprise only, not available on FedRAMP |
Integrations and add ons
| Feature | Description | Plan availability |
| Copilot and Microsoft Graph | Set up an API to allow users to see, access, and search all documents in their Lucid account from Microsoft 365 products. | All plans, not available on FedRAMP |
| Lucid AI in Slack | Generate a summary of any Lucidchart document or Lucidspark board with AI when you share the document in a public Slack channel. | All plans, not available on FedRAMP |
| Generate a summary of any Lucidchart document or Lucidspark board with Lucid AI. | All plans, not available on FedRAMP |
There are additional partner-built AI integrations to explore. Install these integrations and browse more in the Lucid Integrations Marketplace.
Tip: Visit this community post to ask questions, share insight, and give feedback on your experience. Lucid Product Managers and product experts are reviewing and engaging with the thread regularly.
For admins: Restrict or permit access
Admins on Team and Enterprise accounts can control whether or not to give users on their account access to AI features.
To enable or disable Lucid AI for your account, follow these steps:
- Select Admin from the navigation menu on the left side of the Lucid Home Page.
- Click Security from the navigation menu on the left side of the page.
- Select AI controls from the options that appear below "Security".
- Under "Enable Lucid AI", click the toggle off to disable it.
- If Lucid AI has already been disabled, click the toggle on to enable it.
- Click Save changes in the top-right corner.
Resources
To learn more about this feature, explore the additional resources below. These resources are available in English only.
Lucid Community
Generate a flowchart in Lucidchart with AI!
Welcome to the future of work with Lucid AI in Lucidchart!
Blog
AI in Lucid: Supercharge your workflow
10 ways to save time in Lucid
How to implement AI in product development
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