AI in Lucid overview

AI is revolutionizing how we work and collaborate. Read this article to learn more about Lucid’s approach to AI including how we handle your privacy, security, and data. You can also learn more about the various AI functionality available now in Lucid.

Lucid’s AI capabilities are currently available to all users but may be subject to a paid subscription model in the future. Lucid AI capabilities are currently available in English only.

Lucid’s approach to AI

At Lucid, we care about our customers' confidence in the features we develop. At the core of our development process is a deep understanding of every workflow each feature supports and a relentless commitment to protecting your privacy and data. That’s why we’re developing AI features in Lucid that keep your data secure while providing the best experience and bringing the most value.

We care about security at every step of the process—starting at where data comes from, where it’s stored, and how it’s used to train models. Here are the facts:

By default, AI capabilities are turned on for all Lucid accounts with access.
Lucid does not use customer data to train models in a way that breaches the confidentiality of our customers' data.
We do not use your prompt inputs to generate content for other customers based on your data.
We do not permit our third-party AI service providers to use customer data to improve or train artificial intelligence models.
We do store documents for your use and any content on those documents are stored for your use as well.

As we expand our AI capabilities, we will continue to do so in a way that does not breach the confidentiality of our customers' data.

Privacy, security, and your data

Lucid is dedicated to upholding its commitments to you regarding the privacy, security, and safety of your data, including with any AI features. Your use of these features is subject to either Lucid's Terms of Service or your MSA with Lucid (as applicable), Lucid's Privacy Policy, and Lucid's Supplemental AI Terms.

Lucid currently employs AI models powered by Microsoft Azure OpenAI Service and AWS Bedrock. Please visit our Sub-Processor List to learn more about their approach to data, privacy and security and to stay up-to-date with other best-in-class vendors we may use in the future. To read more about AI security in the Lucid platform, check out our whitepaper in the Lucid Trust Center.

Admin on Team and Enterprise accounts can disable AI for their accounts.

Note: AI in Lucid is constantly improving. As a result, information produced may be inaccurate, biased, misleading, inappropriate, offensive, or outdated. Always confirm results generated with AI.

AI features in Lucid

There are a few ways to utilize the power of AI in Lucid. You can:

Populate ideas with AI.
Generate a diagram in Lucidchart after providing a prompt.
Enable Lucid in ChatGPT to transform your ideas into an editable diagram.
Use Lucid’s AI Prompt Flow extension to iterate on and improve AI prompts.
Build comprehensive and cohesive mind maps from simple prompts.
Install integrations to streamline your work.

See the tables below to learn more about what you can do with AI in Lucid. To find resources with step-by-step instructions, click the link in the relevant cell in the first column.

Lucid Suite

Feature	Description	Plan availability
Generate a diagram	Create a flowchart, ERD, mind map, and other types of diagrams based on a text description.	All plans, not available on FedRAMP
Generate a board	Generate a brainstorm board, project kickoff, and other types of boards based on a text description.	All plans, not available on FedRAMP
Generate ideas	Get more ideas and inspiration from a simple prompt during brainstorming, project planning, and anywhere you want more ideas.	All plans, not available on FedRAMP
Add conditional formatting rules	Provide a description of formatting you want under defined conditions in your Lucid document and Lucid AI will create the rule for you. Use it to create new rules or to get guidance on how to set up a specific rule.	All plans, not available on FedRAMP
Ask questions	Ask Lucid AI questions about a Lucidchart document or get answers to how-to questions from the Lucid Help Center.	All plans, not available on FedRAMP
Build diagrams with the Process Agent	Accelerate the creation of process diagrams by generating an initial draft from a text prompt and refining details through an interactive chat experience.	All plans, not available on FedRAMP
Export a document	Use Lucid AI to export a document as a PDF, PNG, JPEG, or SVG.	All plans, not available on FedRAMP
Sort ideas	Sort sticky notes into containers with Lucid AI.	All plans, not available on FedRAMP
Summarize diagram	Add an AI-generated summary of a diagram in Lucidchart.	All plans, not available on FedRAMP
Summarize ideas	Add an AI-generated summary of the content on your board.	All plans, not available on FedRAMP
Build a mind map with AI	Create clear and functional mind map diagrams with Lucid AI. Just add a prompt and watch your mind map expand with more ideas and questions.	All plans, not available on FedRAMP

Integrations and add ons

Feature	Description	Plan availability
AI Prompt Flow	Use this extension to configure and execute AI prompts for professional models you can confidently share with collaborators, even if you're not a language learning model expert.	All plans, not available on FedRAMP
AI Custom GPT	Tell the LucidGPT to create flowcharts and process diagrams then sit back and watch what it makes. You can use and edit any of the results it produces.	All plans, not available on FedRAMP
Copilot and Microsoft Graph	Set up an API to allow users to see, access, and search all documents in their Lucid account from Microsoft 365 products.	All plans, not available on FedRAMP
Lucid AI in Slack	Generate a summary of any Lucidchart document or Lucidspark board with AI when you share the document in a public Slack channel.	All plans, not available on FedRAMP
Lucid AI (Microsoft Teams bot)	Generate a summary of any Lucidchart document or Lucidspark board with Lucid AI.	All plans, not available on FedRAMP

There are additional partner-built AI integrations to explore. Install these integrations and browse more in the Lucid Integrations Marketplace.

Tip: Visit this Community post to ask questions, share insight, and give feedback on your experience. Lucid Product Managers and product experts are reviewing and engaging with the thread regularly.

For admins: Restrict or permit access

Admins on Team and Enterprise accounts can control whether or not to give users on their account access to AI features.

To enable or disable Lucid AI for your account, follow these steps:

Select Admin from the navigation menu on the left side of the Lucid Home Page.
Click Security from the navigation menu on the left side of the page.
Select AI controls from the options that appear below "Security".
Under "Enable Lucid AI", click the toggle off to disable it.
- If Lucid AI has already been disabled, click the toggle on to enable it.
Click Save changes in the top-right corner.