If you are encountering an issue with images in Lucid, following the steps included in this article often resolves the issue. Read on for troubleshooting tips you can try on your own before contacting the support team.
How to add and customize images
If you are not experiencing performance issues with images and want instructions on how to add and customize them, check out the following articles:
Try basic troubleshooting first
Most problems with images are related to browser or network issues. Check out our Basic troubleshooting article for more information. In most cases, the steps outlined in this article will resolve the problem you are having.
Identify the issue
If basic troubleshooting did not solve the problem, use this section to identify the specific issue you are having with images in Lucid. Under each of the common issues below is a list of troubleshooting steps that usually resolve the issue. Click the troubleshooting step for more detail.
Image upload failed
If you receive an error that your image upload failed, try these troubleshooting options:
Image is blurry or looks different
If your image uploads to Lucid but looks blurry or distorted, try these troubleshooting options:
Troubleshooting steps
Adjust image file size
File is too big
If your image fails to upload, check the size of the image to make sure it is under that limit. If the image is too big, reduce the file size, then try uploading again. Lucid has the following upload limits:
- Image files (JPG, PNG, etc.): 10 MB
- Images also have a maximum size of 4,000 x 4,000 pixels
- GIFs: 5 MB
- PSDs files: 30 MB
- PDFs: 10 MB
File is too small
If your image file is too small, it may appear blurry when resized in Lucid. If possible, find or export a larger version of the image file from its original source.
Manage storage space
If you are unable to upload an image, your storage may be full. Check your storage by following these steps:
- Click your profile image or initials in the top-right corner of your Lucid account.
- Select Account Settings.
Your storage usage is located at the bottom-left of the page, under the navigation menu. Hover your cursor over each of the colored sections to see what that portion of the storage represents.
If your storage is full, try the following options to clean up space before attempting the upload again.
- Delete old Lucid documents you no longer need.
- Delete unnecessary images from your Lucid documents.
- Empty your trash.
After following these steps, if you still need more storage you can upgrade your Lucid account to a plan with more storage space.
Try another upload method
There are multiple ways to add images to a Lucid document. If your upload fails or appears incorrectly with one method, try another option.
Add a PNG or JPG
You can add a PNG or JPG to a Lucid document by:
- Copying the image from its source and pasting it into Lucid
- Uploading the image from your device
- Dragging the image from its source onto the Lucid canvas
Add an SVG
You can add an SVG to a Lucid document by:
- Copying the image from its source and pasting it into Lucid
- Uploading the image from your device
- Dragging the image from its source onto the Lucid canvas
- Using Lucidchart’s import shape functionality
Learn more: For detailed steps on uploading images from your device, check out the Add and customize shapes in Lucidchart or Add and customize shapes in Lucidspark articles.
Find a similar image in Lucid's image search
Lucidchart and Lucidspark have a built-in image search using Bing search results. If the image you want to upload doesn’t work, try finding a similar option using this feature.
To access the image search:
- Locate the image search feature.
- In Lucidchart, click
the Images Panel icon from the Primary Toolbar on the left-hand side of the canvas.
- In Lucidspark, click
the Images icon from the Primary Toolbar on the left-hand side of the canvas.
- In Lucidchart, click
- Select Images.
- Type a keyword into the search bar.
- Click the magnifying glass icon next to the search bar.
- Drag the image onto the canvas.
FAQ
What image file types can I upload into Lucid documents?
Lucid supports image uploads from the following file types: JPG, PNG, SVG, PDF, GIF, and PSD.
Can I crop an image into a specific shape?
Yes. For steps on how to crop images into a shape in Lucidchart, check out this community post.
It is not possible to crop an image into a different shape in Lucidspark. As a workaround, you can follow the steps to do so in Lucidchart, then copy the image and paste it into a Lucidspark board.
Can I add my own images to an org chart?
Yes. For detailed steps, check out our Create an org chart article.
How can I add a PDF to my document as an image instead of a link?
To view a PDF as an image in Lucid, you have two options:
- After you upload a PDF, click the embedded link tile that appears on the canvas. Select
the Extract Thumbnails icon from the Context panel in Lucidchart or the Context Toolbar in Lucidspark to extract images of each page of your PDF.
- Select Image instead of PDF from the “Insert” menu in Lucidchart or Lucidspark when uploading your file. This only inserts the first page of the PDF.
If you are a user in the FedRAMP environment, the first bullet point explained above is not available—you will not see an embedded link or extract thumbnails option. You can, however, insert an image of the first page of a PDF as explained in the second bullet point.
Resources
For more information, explore the additional resources below. These resources are available in English only.
Community posts
Double-click to crop images in Lucidchart and Lucidspark
Export a group of shapes as an image for improved resizing and flipping
Post in the Lucid Community
If none of the steps or resources above resolve the issue, search the Lucid Community for the answer to your question or post a new question to get support.