Lucid and the EU Data Act

EU Data Act overview

The EU Data Act is a regulation designed to foster a competitive data economy and increase user control over data. As a “data processing service provider” under the Act, we recognize the Act’s purpose to promote interoperability standards between data processing services, and to remove barriers if our EU customers choose to switch providers and port their data to another provider or on-prem solution.

Export your data from Lucid

What data can you export from Lucid?

• Your Content (as defined in Lucid’s Terms of Service), which is data, information, images, and other content you include in documents or workspaces created in our Services, and that is visible on your canvases, is available for download as exportable data.
• Exportable data excludes any data or assets subject to Lucid’s or a third party’s proprietary rights, such as Lucid Assets (as defined in Lucid’s Terms of Service).

Export individual documents

In this table, see the file export options available for individual document export for each Lucid product. These are available to each account level, including: Free, Individual, Team, and Enterprise.

To export a single Lucidchart document, Lucidspark board, or Lucidscale document:

1. Open a document or board.
2. Locate the Export menu.
   • In Lucidchart, select the File from the menu bar.
   • In Lucidspark, select the More menu from Board Controls in the upper-left of the workspace.
   • In Lucidscale, select Document options in the upper-left of the workspace.
3. From the dropdown, hover your cursor over “Export” in Lucidchart and Lucidspark or “Export Snapshot'' in Lucidscale.
4. Select a file format for your export.

Repeat the steps above for all individual Lucid documents you want to export.

Bulk export your documents

If you would like to bulk export your documents, you can do so within your Lucid account in .LAF format, which is a file type unique to Lucid that can be used to restore your documents within Lucid.

To export a LAF file with all your documents, follow these steps:

1. Log in to your Lucid account.
2. Select your profile image or initials in the upper-right corner.
3. Select Account Settings.
4. From the left-hand menu, click Document Settings.
5. In the Backup section, click Download.
6. Check the box(es) for the locations you want to download.
7. Click Start download.

Bulk export of account-level documents

For EU customers with account-level permissions on Free, Individual, Team, or Enterprise accounts may contact Lucid Support to assist with bulk export into PDF format.

International access to and transfer of your data

• The EU Data Act requires providers to implement measures to prevent unlawful international government access to non-personal data stored in the EU.
• Lucid has adopted a multi-layered approach to ensure the security and legal protection of your Content.
• Lucid’s global data residency utilizes ICT infrastructure to store Content at rest in our US, EU, or AUS data regions. This infrastructure is subject to the jurisdiction of the applicable region’s country.
• Lucid’s US data residency region is our default region. Enterprise accounts can view which region their account belongs to in the admin panel under “Account Data Region.” For more information, refer to our Global data residency for Lucid article.
• We maintain administrative, physical, technical, and organizational measures to protect the security, confidentiality, and integrity of your Content in accordance with our Information Security Program. All government data access requests, including those from non-EU jurisdictions, are reviewed by Lucid’s Legal team. We will comply with applicable requirements to notify affected customers (as permitted by law), will only comply with legally binding requests, and will seek to challenge requests we deem to be in conflict with applicable law, including EU law or the national law of a Member State.

FAQ

Does the EU Data Act entitle me to erase my data in lieu of export?
Yes. If you want to permanently erase your data, you will need to permanently close your account and delete all of your data. Once your account is closed and data deleted, we will no longer be able to retrieve the documents you have created and saved to Lucid’s systems. For more information about how to delete your account, check out our Delete your account and personal data from Lucid Software article.

Is export available in other data formats?
This article outlines options to export your data in a structured, commonly used, and machine readable format to enable the switching process. Lucid will comply with future guidance issued under the EU Data Act for open interoperability specifications or harmonized standards. For more information about exporting a document, check out our Export or print a Lucid document article.

Will Lucid charge me for data export assistance?
Depending on the volume of exportable data and complexity of your account, Lucid may charge costs directly incurred by exporting your data for the switching process. If costs will be incurred, Lucid will disclose those in advance in an Order for Professional Services pursuant to Lucid’s Terms of Service or your applicable service agreement. Lucid will further inform you if your request will involve highly complex or costly switching, or where it would be impossible to export data without significant interference in the data, digital assets, or service architecture.

What technical limitations or restrictions apply to my exported Content?
Exportable data excludes data that is not visible on the canvas, such as document-specific metadata, actions such as toggling conditional formatting and layers, and collaboration tools such as comments, tasks, and notes. In addition, an exported document may fail depending on the complexity of a document.

If you have additional questions, search or post in the Lucid Community for help, or reach out to your customer success manager.