Want to take a break from Lucid Software? No worries! You can cancel your subscription at any time and the change will be made at the end of your current billing cycle.

Access the Plans & Billing page

To access your Plans & Billing page, follow these steps:

Log into your Lucid account.
Click your profile icon or initials in the top-right corner.
Select Account Settings from the dropdown menu.
Click Plans & Billing from the navigation menu on the left.

Note: If you do not see the Plans & Billing tab in the left-hand menu, it likely means you are on a Team or Enterprise account and do not have Account Owner or Billing Admin permissions. Contact the Account Owner of your account or see this The Admin Panel: Administrator Roles article for more information.

Cancel your Lucid plan

We’re sad to see you go! To cancel your subscription(s), follow these steps:

Navigate to the Plans & Billing page.
Under "Your plans", click the three-dot menu next to the Lucid product you would like to cancel.
- Note: If you have a subscription to more than one Lucid product, you have to cancel for each product separately.
From the dropdown menu, select Cancel this plan.
Follow the prompts to cancel.

After cancelling a trial, you will automatically be downgraded to a limited, free plan. After cancelling a paid subscription, your subscription will not renew and your plan will automatically downgrade to a limited, free plan at the end of your paid subscription period. Your documents will remain in your account and you will still be able to view them. However, you will only have the features available to free plans, and will not be able to edit your documents with full functionality. You can re-subscribe at any time to continue editing all of your documents from our pricing page.

If you would like to permanently delete your account, personal information, and documents from our system, you can do so after you cancel your subscription(s). Please see the How to Remove Your Personal Data from Lucid article for information about what happens when you close your account.

Note: There is a no-refund policy for all cancellations.

Contact Lucid Billing Support

Still need help with your plan and billing? Contact our billing support team.