Want to take a break from Lucid Software? You can cancel your subscription at any time and the change will be made at the end of your current billing cycle.

Access the Plans & Billing page

To access your Plans & Billing page, follow these steps:

Log into your Lucid account.
Click your profile icon or initials in the top-right corner.
Select Account Settings from the dropdown menu.
Click Plans & Billing from the navigation menu on the left.

Note: If you do not see the Plans & Billing tab in the left-hand menu, it likely means you are on a Team or Enterprise account and do not have account owner or billing admin permissions. Contact the account owner of your account or see this Lucid admin panel: Administrator roles article for more information.

Cancel your Lucid plan

We’re sad to see you go! Cancellation differs depending on your plan type. Read the applicable section below for instructions. On Team and Enterprise accounts, only the account owner or billing admins can cancel the subscription.

After canceling a trial, your account is automatically downgraded to a limited, free plan. After canceling a paid subscription, your subscription will not renew and your plan will automatically downgrade to a limited, free plan at the end of your paid subscription period. Your documents will remain in your account and you can still view them. However, you will only have the features available on a free plan, and cannot edit documents with full functionality. You can re-subscribe at any time to continue editing all of your documents by following the method described in our Upgrade your Lucid account article.

To permanently delete your account, personal information, and documents from our system, you can do so after you cancel your subscription(s). See the Delete your account and personal data from Lucid Software article for information about what happens when you close your account.

Note: There is a no-refund policy for all cancellations.

Cancel an Individual or Team plan

Individual and Team subscriptions for Lucid can be canceled directly from Account Settings. To cancel your subscription(s), follow these steps:

Navigate to the Plans & Billing page.
Under "Your plans", click the three-dot menu next to the Lucid product you would like to cancel.
- If you have a subscription to more than one Lucid product, you have to cancel for each product separately.
From the dropdown menu, select Cancel this plan.
Follow the prompts to cancel.

Learn more: For steps on how to delete your Lucid account, check out our Access and update account settings article.

Cancel an Enterprise plan

If you are on an Enterprise plan, reach out to your Lucid Account Manager or contact Lucid Billing Support for assistance in canceling your subscription.
If you follow the steps 1-3 of the Individual or Team section as outlined above, you will be redirected to the Lucid Billing Support form to complete your cancellation.

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