Lucid offers integrations with Confluence Cloud, Confluence Server, and Confluence Data Center. You can migrate between instances following the instructions in this article.

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Migrate from Confluence Server or Data Center to Confluence Cloud

If migrating from Confluence Server or Data Center to Confluence Cloud for your Lucidchart app, follow the steps below to reset your documents so they display again:

Navigate to the configuration section of the Lucidchart add-on.
Select the “Confluence Conversion” tab.
Click Search to locate diagrams that need to be converted.
Select Convert.

Note: Confluence treats the Lucidchart add-on as a user. This means for the add-on to access and successfully convert existing Lucidchart macros it must have the correct permissions. If you experience trouble going through the conversion process, check your space permissions to make sure any space or page that wholesale fails to convert is opened to the "Lucidchart Diagrams Connector" user.

If you opt to migrate from Confluence Cloud to Confluence Server, from one Confluence Server instance to another Confluence Server instance, or one Confluence Cloud instance to another Confluence Cloud instance, etc., keep in mind Lucid does not currently support any of these migration types. After migrating you will need to reinsert your diagrams in order for them to display correctly.

Use the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app

NOTICE: Lucidchart no longer offers support for Lucidchart OnPrem for Confluence as of January 6, 2021.

This feature is not available to users in the FedRAMP environment. To learn more, see our FedRAMP overview article.

Lucid provides an automated converter to convert your Lucidchart OnPrem documents to Lucidchart cloud documents, allowing you to easily convert documents within Confluence to our full Lucidchart cloud solution.

In order to use the Confluence Converter to migrate from Lucidchart OnPrem to the Lucidchart app for Confluence Cloud, the following must be true:

You have Lucidchart OnPrem installed on your Confluence Server Instance.
You have a paid or trial Lucidchart Cloud (lucidchart.com) account.

Note the following before proceeding:

Documents are converted by space, not by page.
This cannot be undone in bulk without restoring a previous backup of the Confluence instance.
The conversion can be undone on a per-document basis by navigating to the document and restoring the page from the page history.
You can install the latest version of Lucidchart OnPrem before the conversion to get the number of users that have created documents. This information can be found in the Lucidchart OnPrem Configuration page under the “Usage Statistics” tab.

To use the converter, follow these steps:

Create a backup of your Confluence Server instance.
Navigate to “Confluence Administration”.
Select Manage Apps.
Under “User-installed apps”, select Lucidchart OnPrem for Confluence to expand the Lucidchart OnPrem app dropdown.
Select Uninstall.
Navigate back to “Confluence Administration”.
Click Find new apps.
Search “Lucidchart”.
Select the Lucidchart Diagrams Connector tile.
Click Get it now.
In the “Lucidchart Plugin” dropdown, select Configure.
Under the title “Lucidchart Plugin Configuration”, select the Convert OnPrem tab.
Select Search to find all OnPrem documents in the Confluence instance.
Identify the space you want to convert.
Click Convert.

Note: The time it takes for your documents to be converted depends on a variety of factors (customer’s server processing speed, network connection, amount of data being converted), but we have seen it take up to 20 seconds per diagram.

Users will retain the ability to view and edit the documents that they had access to in Confluence. They will also have access to view and edit the documents directly in Lucidchart.

Documents are uploaded to a new folder within the admin’s Lucidchart cloud account called “Converted from [Confluence Server URL]”.

The documents will be owned by the Lucidchart admin of the account. However, everyone who has edit access to the Confluence page where Lucidchart documents are shared, and who have Lucidchart accounts, will have edit access to those documents. If you want to transfer ownership of a document, see our Transfer Lucid documents article for instructions.

Learn more: Check out our post in the Lucid Community for general troubleshooting steps when using the Lucidchart Confluence Converter.

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