Reset your Lucid password

Change your password

To change your password while logged into your Lucid account, follow these steps:

1. Click your Profile image or initials in the top-right corner of your Lucid account.
2. Select Account Settings from the dropdown menu.
3. Click User Settings from the menu on the left.
4. Scroll down to the “Change Password” section.
5. Type your new password followed by your current password.
6. Click Save changes in the top-right corner.

Reset your password

If you have forgotten the password to your Lucid account and cannot log in, follow these steps to reset it:

1. Navigate to lucid.app.
   • If you are logged in, click your Profile image or initials in the top-right corner, and click Log Out
2. Click Log in with password.
3. Click Forgot password?
   
4. Type the email address associated with your Lucid account.
5. Click Send reset link.
6. You will receive an email from support@lucid.co. From that email, click Reset password*.
7. Type your new password.
8. Click Reset.

FAQ

Why didn't I get a password reset email?
Check your spam or junk folder. If emails from Lucid aren’t getting delivered to your inbox, ask your company's IT team to allow emails from support@lucid.co. Additionally, ensure your network is set up properly to receive communications from Lucid.

If you still don’t receive the email after following these steps, contact support.

How do I set a password for the first time?
If you didn't set a password when you signed up for Lucid, you can set one here.

Can I log in using email and password if I set up my account using Google SSO?
If you initially set up your account using Google SSO, you can still set a unique password for your Lucid account here as long as your admin has enabled log in by email and password. If the account admin has disabled log in using email and password, you will not be able to use this method. 

Why am I getting an error when I try to change my password?
You may not be using enough characters. Users logging in through lucid.app are required to set a password of at least 6 characters. Users in the FedRAMP environment are required to set a password of at least 16 characters.

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