In the AI controls section of the security settings in the admin panel, account owners, account admins, and Shield admins on Team and Enterprise accounts can manage Lucid AI settings and features for their organization.
Plan availability: Team and Enterprise.
- Not available on FedRAMP accounts.
- While AI controls are available to Team and Enterprise accounts, Advanced Lucid AI controls—such as disabling Process Capture—are only available to accounts who have purchased the Enterprise Shield add-on.
- Read the Lucid Plans article for more information about what is available on your account or the Upgrade your Lucid account article for instructions to upgrade.
Lucid’s approach to AI
At Lucid, we care about our customers' confidence in the features we develop. At the core of our development process is a deep understanding of every workflow each feature supports and a relentless commitment to protecting your privacy and data. That’s why we’re developing AI features in Lucid that keep your data secure while providing the best experience and bringing the most value.
We care about security at every step of the process—starting at where data comes from, where it’s stored, and how it’s used to train models. Here are the facts:
- By default, AI capabilities are turned on for all Lucid accounts with access.
- Lucid does not use customer data to train models in a way that breaches the confidentiality of our customers' data.
- We do not use your prompt inputs to generate content for other customers based on your data.
- We do not permit our third-party AI service providers to use customer data to improve or train artificial intelligence models.
- We do store documents for your use and any content on those documents are stored for your use as well.
As we expand our AI capabilities, we will continue to do so in a way that does not breach the confidentiality of our customers' data.
Privacy, security, and your data
Lucid is dedicated to upholding its commitments to you regarding the privacy, security, and safety of your data, including with any AI features. Your use of these features is subject to either Lucid's Terms of Service or your MSA with Lucid (as applicable), Lucid's Privacy Policy, and Lucid's Supplemental AI Terms.
Lucid currently employs AI models powered by Microsoft Azure OpenAI Service and AWS Bedrock. Please visit our Sub-Processor List to learn more about their approach to data, privacy and security and to stay up-to-date with other best-in-class vendors we may use in the future. To read more about AI security in the Lucid platform, check out our whitepaper in the Lucid Trust Center.
Admin on Team and Enterprise accounts can disable AI for their accounts.
Note: AI in Lucid is constantly improving. As a result, information produced may be inaccurate, biased, misleading, inappropriate, offensive, or outdated. Always confirm results generated with AI.
Access the AI controls page
To get to the AI controls page, follow these steps:
- Select Admin from the navigation menu on the left side of the Lucid Home Page.
- Click Security from the navigation menu on the left side of the page.
- Select AI controls from the options that appear below "Security".
Lucid AI
From the “Lucid AI” section of the AI controls, account owners, account admins, and Shield admins can enable or disable Lucid AI availability for their organization.
Enable or disable Lucid AI
Admins on Team and Enterprise accounts can control whether or not to give users on their account access to AI features.
To enable or disable Lucid AI for your account, follow these steps:
- Select Admin from the navigation menu on the left side of the Lucid Home Page.
- Click Security from the navigation menu on the left side of the page.
- Select AI controls from the options that appear below "Security".
- Under "Enable Lucid AI", click the toggle off to disable it.
- If Lucid AI has already been disabled, click the toggle on to enable it.
- Click Save changes in the top-right corner.
Advanced Lucid AI controls 
Enable or disable Process Capture: If your account has purchased the Enterprise Shield Add-on, follow these steps to enable or disable Process Capture without impacting other Lucid AI features:
- Select Admin from the navigation menu on the left side of the Lucid Home Page.
- Click Security from the navigation menu on the left side of the page.
- Select AI controls from the options that appear below "Security".
- Under "Advanced Lucid AI controls", click the toggle next to "Enable Process Capture" to disable it.
- If Process Capture has already been disabled, click the toggle on to enable it.
- Click Save changes in the top-right corner.
MCP access
From the “MCP access” section of the AI controls, account owners, account admins, and Shield admins can enable or disable MCP access for their organization.
Allow users to connect external AI clients via MCP
- Select Admin from the navigation menu on the left side of the Lucid Home Page.
- Click Security from the navigation menu on the left side of the page.
- Select AI controls from the options that appear below "Security".
- Under "MCP access", click the toggle next to “Allow users to connect" to disable MCP access.
- If MCP access has already been disabled, click the toggle on to enable it.
- Click Enable MCP or Disable MCP in the modal that appears.
- Click Save changes in the top-right corner.
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