Enable auto-upgrade on your Team or Enterprise account to allow your team to grow as the number of team members using Lucid increases. Read this article to learn more about automatically upgrading your team to a larger size.

Enable auto-upgrade

Follow these steps to enable auto-upgrade for your Team or Enterprise account:

Select Admin.
Click License settings in the left-hand menu.
Select your Lucid license type from the dropdown.
Scroll down to the “When no more licenses are available…” section.
Check the box next to “Automatically upgrade team to larger size”.
Select Save changes.

Note: If you use a SCIM connection to auto-assign licenses to users and have auto-upgrade enabled, licenses will automatically be added to your Lucid account. If you are configuring SCIM, you will need to enable auto-upgrade in order to generate a bearer token. You will then want to turn off auto-upgrade to prevent unwanted licensing during the configuration process.

FAQ

What can I expect when I enable auto-upgrade on my account?

When your team reaches the maximum amount of allocated licenses for your current team size, Lucidchart and Lucidspark will automatically upgrade the account to the next team level. For example, if you are currently on a Lucidchart Team 3, your team will upgrade to a Lucidchart Team 5. If you are currently on a Lucidchart Team 5, your team will upgrade to a Lucidchart Team 10. After that, each additional upgrade will add ten licenses to the team. Changes may take up to 30 minutes to be displayed on your account after auto-upgrading.

Who can enable and manage auto-upgrade?

Only Account Owners and Billing Admins can enable and disable the auto-upgrade feature.

What can I expect if I choose not to enable auto-upgrade?

With auto-upgrade disabled, the Account Owner and Billing Admin are required to manually choose each new level as your team grows in size. Without choosing a new level, new team members won’t be able to use Lucidchart and Lucidspark until they are granted a license.

If I don't enable auto-upgrade, how do I upgrade my account manually?

To upgrade your account manually, visit our Lucidchart, Lucidspark, and Lucidscale pricing pages or contact our sales team.

Related articles