Troubleshooting: Storage

Storage basics

Accounts in Lucid have different amounts of storage depending on their subscription level. See the chart below for details.

*Enterprise accounts, including those on the FedRAMP environment, have 5 GB of storage per user per product. Because Lucid Suite licenses include both Lucidchart and Lucidspark, these accounts total to 10 GB of storage per user.

To locate your subscription level and storage usage, follow these steps:

1. Click your profile image or initials in the top-right corner of your Lucid account.
2. Select Account Settings.
   • Your subscription level is listed under “Plans & Billing”.
   • Your storage usage is located at the bottom-left of the page under the navigation menu. Hover your cursor over the storage bar to see what each portion of the storage represents.

Troubleshooting steps

If you are experiencing an issue with your account’s storage or have run out of space, the troubleshooting steps below usually resolve the issue.

Delete unnecessary documents and empty trash

Delete unnecessary documents
The first step in gaining more storage space is to delete documents you no longer need.

To do this:

1. Open lucid.app.
2. Click Documents from the navigation menu on the left-hand side of the page.
3. Select one or more documents.
4. Click the three-dot More menu from the bottom-right corner of one of the selected thumbnails.
5. Select Move to Trash.

Empty trash
Lucid keeps items in your account’s trash until you delete them permanently from the trash folder. Until the documents are deleted permanently, they affect your account’s storage.

To empty your trash:

1. Open lucid.app.
2. Select Trash from under the “Documents” dropdown in the left-hand navigation.
3. Click Empty trash from the top-right corner of the page.
4. Select Delete Forever.

Delete images

For documents you are still using and need to keep, the next step in gaining more storage is to delete unnecessary images from your documents. Images often take up the most storage space, and removing images you don’t need decreases the amount of storage used on your account.

To delete images from a document:

1. Open a Lucid document from the “Documents” folder located at lucid.app.
2. Select one or more images from the workspace.
3. Press the “Delete” or “Backspace” key on your keyboard.
   • Alternatively, right-click the selected image or images, then click Delete.

To free up additional space, you may also need to delete images from the Image Manager. To do this:

1. Open a Lucidchart document.
2. Open the More menu from the top-left of the canvas.
3. Hover your cursor over “File”.
4. Hover your cursor over "Settings".
5. Click Image manager.
6. Select one or more images to delete by checking the box in the top-left corner of the thumbnail.
7. Click the trash can icon from the top-right of the Image Manager.
8. Select Delete.

You need to complete these steps for both Lucidchart and Lucidspark. To remove images you've added to Lucidspark, repeat the steps above by opening a Lucidspark board and switching to Lucidchart using universal canvas.

Make a duplicate of your document

Document storage includes all revisions you’ve made to the document in the past. Making a duplicate of the document will maintain the document’s content while removing its past revision history, freeing up storage. To duplicate a document, follow these steps:

1. Open the More menu from the top-left of the canvas.
2. Select Make a copy.
3. Type a name for the new document.
4. Click OK.

After the duplicate is made, you can delete the original document and remove it from the trash to free up storage space.

Upgrade your account

If you have tried the troubleshooting steps in the sections above and you still require more storage, you may need to upgrade your account. Check out our Upgrade your Lucid account article for more information.

FAQ

Do documents shared with me affect my storage?
No. The used storage on your account is affected only by documents you own. However, if you add an image to a shared document, the image counts toward your storage usage.

I’m getting an error that says “The document’s creator has filled their allowed space”. What does this mean?
This means you are editing a document that has been shared with you, and the owner of the document has met the storage limits for their account type. To continue editing, you can ask the document’s owner to upgrade their account or you can make a duplicate of the document.

Post in the Lucid Community

If none of the steps or resources above resolve the issue, search the Lucid Community for the answer to your question or post a new question to get support.