If you are a Lucid admin, you can install the ServiceNow integration for Business Applications and Business Capabilities in your APM solution.

ServiceNow’s Application Platform Management (APM) solution provides tools you can use to manage apps and subscriptions, by demonstrating the lifecycle of apps. Use this integration to take the data housed in ServiceNow and use it to generate diagrams of your application portfolio.

Access to ServiceNow’s Application Portfolio Management solution is required to use this integration.

Free	Individual	Team	Enterprise	FedRAMP

For admins: install the ServiceNow integration

Log in to your Lucid account.
Select Integrations from the left-hand menu.
Scroll down to the ServiceNow tile and click Start.
Click Install to install the ServiceNow integration for your entire account.

Note: You must be a Lucid admin to set up this integration. If you are not an admin, follow steps 1-3 to access a prompt where you can request that your admin install this integration.

Generate a diagram in ServiceNow

Generate a Lucidchart diagram in your ServiceNow APM solution to get better insight into your data, including application usage and tech stack. This is available for Business Applications and Business Capabilities. Read on to learn more.

Business Applications

To create a Lucidchart diagram for a Business Application in ServiceNow, follow these steps:

Log in to your ServiceNow APM solution.
Select All from the menu at the top of the page.
Click Business Applications.
Choose a business application.
Select Create Diagram on the top-right of the business application page.
In the pop-up modal, input or select the following information:
- A name for your diagram
- The diagram type
- The entities you would like built into the diagram
- Link to an artifact
  - Note: You can opt to create a new or select an existing architectural artifact to link your diagram to.
Click Create Diagram.

Once you have created a diagram, you will see a message at the top of your business application page similar to this one:

This message contains a link that you can click to view the diagram in Lucidchart. If you opted to link the diagram to an artifact, it will also provide a link that will navigate you to that artifact.

Business Capabilities

To create a Lucidchart diagram for a Business Capability in ServiceNow, follow these steps:

Log in to your ServiceNow APM solution.
Select All from the menu at the top of the page.
Click Business Capabilities.
Choose a business capability.
Select Create Diagram on the top-right of the business capability page.
In the pop-up modal, input or select the following information:
- A name for your chart
- The chart type
- The business capabilities you would like included
  - Note: Check the box next to “All Business Capability” to have all of them included in your chart.
- Link to an artifact
  - Note: You can opt to create a new or select an existing architectural artifact to link your diagram to.
Click Create Diagram.

Once you have created a diagram, you will see a message at the top of your business application page similar to this one:

FAQ

Can I visualize anything from ServiceNow in Lucidchart?
No. This integration with ServiceNow only supports visualizing Business Applications and Business Capabilities within the Application Portfolio Management solution.

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