Welcome to the Lucid Help Center

Lucid offers Free, Individual, Team, and Enterprise plans. Depending on your plan, you may have licenses for Lucidchart (to build intelligent diagrams), Lucidspark (to collaborate in a virtual whiteboard), or the Lucid Suite (with access to both).

To see a complete side-by-side comparison of every feature available to each plan, visit our Lucid plans article from the Lucid Help Center.

Tip: Use Command+F (Mac) or Ctrl+F (PC) to search for a specific feature in the article.

Start an import from your Documents page by selecting + New and Import documents.

In Lucidchart, you can import:

• Microsoft Visio, Gliffy, Draw.io, and OmniGraffle files.
• Data from Google Sheets, Excel, or CSV.

In Lucidspark, you can import:

• Miro, MURAL, and FigJam boards.
• Data via CSV, static images, or via API.

For full instructions, read our Import files into Lucidchart or Import files into Lucidspark articles.

Only the current account owner can transfer ownership of a Lucid account to another user. If you’re currently assigned the account owner role, access the Lucid admin panel, select the user you want to transfer the role to, and finalize the change through the Actions menu. 

For full instructions, or to see what to do if the current owner is unavailable, read our Change the account owner article.

To resolve most performance issues, try the following:

• Test in incognito: Open your document in a private window to disable extensions and clear your cache.

• Check browser version: Ensure you’re running the latest version.

• Check internet connection: Refresh the page, disable your VPN, and ensure your firewall is configured to allow Lucid domains.

For full instructions, or to troubleshoot a more specific issue, read our Basic troubleshooting article.

Lucid offers many great options to get help when you need it. From steps to how a certain feature works to exploring complex and nuanced use cases, here’s how to find answers:

• Search the help center. Find detailed steps for all of Lucid’s products and features. Pro tip: This option is also available within a Lucidchart document or Lucidspark board with Lucid AI!
• Browse and post questions in the community. Engaged Lucid experts and moderators are ready to dive into questions at any level of complexity. Visit the Lucid Community (available in English only).
• Visit and engage in the Developer Community. Looking for more information about how to create custom OAuth Applications with Lucid’s APIs? Visit the Developer Community (available in English only).