Are you interested in marketing, selling, and delivering our solutions to your clients? Read this article to learn more about Lucid’s program offerings for resellers and solution partners.

Channel Partner Program

Lucid's Channel Partner Program offers benefits for Resellers and Solution Partners. See the Program Overview Table below for more information.

Program overview

	Resellers	Solution Partners
Ability to resale	✓	✓
Channel Partner Agreement	✓	✓
Product Discounts	✓	✓
Strategic Business Reviews	-	✓
Deal Registration	-	✓
Co-Selling Support	-	✓
Training and Enablement	-	✓
Free Partner Licenses	-	✓
Dedicated Channel Manager	-	✓
Marketing Support	-	✓

Become a Channel Partner

To become a Channel Partner at Lucid, you must apply here. Once submitted, Lucid will contact you to learn about your business and discuss our partnership opportunities in more detail. All new partners are required to sign our channel partner agreement.

A signed contract is required to resell Lucid products as a Reseller or Solution Partner.

Products, pricing, and process

Discounts

Lucid offers discounts to pre-selected Channel Partners. Please refer to your agreement for pricing specifics.

Payment and provisioning

Pay an invoice

You have three options to pay invoices:

credit card
ACH (Automated Clearing House)
wire transfer

If you have received an invoice and would like to pay by credit card, please contact ar@lucid.co.

Customer licenses and access keys

Lucid only sells SaaS tools; therefore, no license or access keys are provided to partners to grant customers access to the software. Because license keys are not required, Lucid will invite a client directly to access the software by sending a welcome email with log-in instructions. An invoice is sent to partners as confirmation that the customers' licenses are provisioned.

Payment terms

All partners should refer to their signed agreement when applicable. For all legacy Partners, please refer to the quote and invoice.

Renewals and in-product purchasing

All of Lucid’s software is subject to auto-renewals as shown in our terms of service unless otherwise specified. If you would like auto-renewal canceled, it will need to be requested at least 30 days prior to renewal.

The account owner and billing admins have access to purchase additional licenses at any time within the Lucid admin panel.

Products and limitations

Partners may refer to their partnership agreement for pricing and product information. For Resellers, please see the Product and Pricing Overview table below.

Product and pricing overview

	Available for Resale	Limitations	Pricing
Lucidchart Team	Yes	Quantities of 5	Request Quote
Lucidspark Team	Yes	Quantities of 5	Request Quote
Lucid Suite Enterprise	Yes	Quantities of 5	Request Quote
Lucidscale Explorer license	Yes	Minimum of 1	Request Quote
Lucidscale Creator license	Yes	Minimum of 1 + 1 Creator	Request Quote

Any products not available for resale can be purchased directly by clients online or by contacting sales.

Submit a PO (purchase order)

Partners must submit all POs through our Partner Portal. Please ensure every PO references a valid Lucid quote number. Unless otherwise stated, Lucid will provision licenses under the end-user email listed on the purchase order.

POs are typically approved within 1–2 business days, and an invoice will be provided as confirmation of approval. For renewals, POs are approved in 1–2 business days, but Lucid will not process and send out the invoice until the renewal date. To check the status of a PO or a quote request, email partnerships@lucid.co.

When a PO is approved, Lucid will send an invoice to the partner, and a welcome email with log-in instructions directly to the client. If you have received an invoice, but your client is still unable to access their account, please instruct them to reset their password here. If problems persist, please contact partnerships@lucid.co.

Request a quote

All quote requests should be submitted through this form.

To check the status of a PO or a quote request, email partnerships@lucid.co.
If there was an error on the quote, respond to the email containing the quote with your requested change.
- If you have yet to receive a response, email partnerships@lucid.co to make the change.

Deal registration

Deal registration benefits are only available to registered partners (who have signed a partnership agreement). Channel Partners can refer to their agreement for specific information on deal registration and can register deals here.

Cancellations

To review our policy, see our terms of service.

Cancellation requests must meet Lucid’s terms of service. To cancel a subscription, reach out to partnerships@lucid.co.

Note: Customers will not lose access to their work or Lucid account, even if they don’t renew in a certain period of time. In some cases, Lucid may shut off services due to non-payment. However, even in these cases, we can fully restore an account with payment.

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