Lucid Software is dedicated to keeping your data private, secure, and safe, and is fully compliant with GDPR requirements.

The GDPR is a set of regulations established by the EU that went into effect on May 25th, 2018. They apply to any company that collects and processes data for individuals in the European Union and were created to strengthen and unify data protection for individuals in the EU. The regulations outline both individual rights in relation to data protection (e.g. the right to be informed, right of access, etc.) and accountability and governance standards for personal data. See the full GDPR guidelines here.

As stated in the GDPR, you have the right to request that your information be permanently deleted from our system.

To be removed from the marketing email list, click the unsubscribe link in one of the emails that you have received.

Delete a Lucid account

As an Account Owner, you can delete your account at any time. Doing so will send a message to Lucid systems to anonymize the personal data associated with the account.

Lucid will then anonymize your personal data from our systems in accordance with the GDPR requirements, as specified within our Privacy Policy. Deleting a Lucid Software account will delete any other Lucidchart, Lucidspark, or Lucidscale accounts tied to the same email.

Once your account is deleted, we will no longer be able to retrieve the documents you have created and saved to Lucid’s systems. Please download and save the documents you need prior to deleting your account.

Note: You will not receive a confirmation email when your data has been removed.

Individual and free users

If you are an individual or free user, follow these steps to delete your account:

Cancel your subscription.
- If you are on a free account, skip to the next step.
Select your initials or profile image in the upper-right corner of your Lucid account.
Click Account Settings.
Select User Settings from the left-side menu.
Click Delete account at the bottom of the page.
Follow the prompts to permanently delete your account.

Team users

Only the Account Owner can delete a Team account. If you are an Account Owner, follow these steps to delete the Team account:

Delete all other users on your Team account and transfer their documents to your account.
- This process is outlined in our User Management article.
Once you are the sole user on the account, cancel your subscription.
Select your initials or profile image in the upper-right corner of your Lucid account.
Click Account Settings.
Select User Settings from the left-side menu.
Click Delete account at the bottom of the page.
Follow the prompts to permanently delete your account.

Enterprise users

Only the Account Owner can delete an Enterprise account. If you are an Account Owner, follow these steps to delete the Enterprise account:

Delete all other users on your Enterprise account and transfer their documents to your account.
1. This process is outlined in our User Management article.
Contact support to request the cancellation of your subscription.
Once you have received confirmation of the subscription cancellation, select your initials or profile image in the upper-right corner of your Lucid account.
Click Account Settings.
Select User Settings from the left-side menu.
Click Delete account at the bottom of the page.
Follow the prompts to permanently delete your account.

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