Lucid is dedicated to keeping your data private, secure, and safe. In order to protect your privacy, we fully and permanently anonymize your data and/or personally identifiable information (PII) when you tell us to. The following actions will automatically trigger anonymization:

An individual user permanently deletes their account (PII and document anonymization)
An admin deletes a user from their account (PII anonymization)

Read the sections below to learn more about security in Lucid, including how to delete an account.

Lucid and CCPA

What is CCPA?
CCPA refers to the California Consumer Privacy Act, which is a data privacy law that went into effect on January 1, 2020. See this CCPA fact sheet for more information.

Is Lucidchart CCPA compliant?
Yes, Lucid is fully committed to CCPA compliance.

Trigger anonymization (Individual users)

If you have an individual Lucid account (individual, professional, personal, or free), you can permanently delete your account at any time to trigger the anonymization of your data and PII. Once your account is deleted, we will no longer be able to retrieve the documents you have created and saved to our systems. Please download and save the documents you need prior to deleting your account.

Delete an account

For detailed steps to delete your account, navigate to our Delete your account and personal data from Lucid Software article. Deleting your account will trigger the anonymization of all data and PII associated with the account.

Please note the following:

When you delete any of your Lucid accounts (Lucidchart, Lucidspark, or Lucidscale), any other Lucid account associated with the same email address will also be deleted.
If you only want to be removed from the marketing email list, please click on the unsubscribe link in one of the emails that you have received.
If you are a user on a Team or Enterprise account and would like to trigger anonymization for your PII, please contact your account admin so that they can remove you from the team.

Trigger anonymization (Team/Enterprise admins)

As an admin of a Lucid Team or Enterprise account, you can delete individual users from your account at any time to trigger the anonymization of the user’s PII.

Deleting your entire Lucid Team or Enterprise account will also trigger the anonymization of all user PII from our system, as well as all documents (including custom shapes, shape libraries, and linked data) and folders associated with that account. For instructions on closing your Lucid Team or Enterprise account, refer to our Delete your account and personal data from Lucid Software article.

FAQ

If I renew my subscription after temporarily deleting my account, will my documents still be there?
If you cancel your subscription without deleting your account, you will be downgraded to a free account and your files will remain in our system, fully accessible when you renew your subscription. However, if you cancel your subscription and permanently delete your account, the data anonymization process will be triggered and it will no longer be possible to retrieve the files previously associated with your account.

How does the name and email of an individual appear on an anonymized account?
The name associated with any deleted and anonymized account will be “John Doe” and the email address will be a randomized number followed by the domain blackhole.lucidchart.com.

What does PII refer to?
PII refers to personally identifiable information, such as name and email address.

Where does Lucid host customer content and information?
Lucid is hosted by Amazon Web Services (AWS), the industry’s leading provider of secure computing infrastructure.

How does Lucid encrypt data?
All data is transferred between user devices and Lucid servers using up to 256-bit encryption via TLS 1.2 and a world-class certificate provider.

Resources

To learn more about privacy and security, explore the additional resources below. These resources are available in English only.

How to remove your personal data from Lucid
Lucid Security
Lucid GDPR Compliance
Lucid Security Whitepaper

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Lucid and GDPR

Lucid and CCPA

Trigger anonymization (Individual users)

Trigger anonymization (Team/Enterprise admins)

FAQ

Resources

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