Importing data

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Hi, which version of Lucid do I need to be able to import data from Excel?

5 comments

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Abigail M
Lucid Manager

Thanks for posting in the community! Lucidchart supports a basic Excel import for Individual and Team accounts, and offers data linking with Excel for Enterprise accounts. If you would like to link data for an org chart, you can do so following these instructions. If you are unable to see these options after following the linked instructions, please submit a support ticket here so we can take a closer look at the situation. Feel free to follow up in this thread if you have any questions!

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I have exactly the same question.  I seem to recall actually doing this about 6 months ago with my Individual account.  Now I can't seem to do this and it looks like an Enterprise account is needed.  Is this really so?  If yes, then this is a really limiting change that Lucid has made.  

 

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Still doesn't seem to work and I have an Enterprise version - I tried both shortcut and right click methods. - the knowledge docs say it works but doesn't seem to

 

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Yesterday I could import data easily, today it says I need an enterprise account for doing the same exact action I was doing yesterday. I just have a free account, was there a time limit or number of imports before you have to purchase the upgrade? Or did this just change today?

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Abigail M
Lucid Manager

Hi Lucienne! 

Thanks for continuing this thread. Free accounts are limited to a one-time import for certain integrations -- is it possible you used a one-time data import feature? You can find a breakdown of these features in our Lucidchart Plans article from the Lucid Help Center. If you believe you should have access to an import feature, please submit a ticket here so we can assist.

Have a great day!